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We believe a successful e-commerce business requires a unique combination of talented staff, excellent products, efficient systems, robust physical operations and reliable delivery partners.
We have a strong, committed and experienced management team, working alongside passionate staff with in-depth knowledge of their specialist area of focus.
Our own-brand product ranges have taken over 16 years to develop, working with some of the best manufacturers from around the world to ensure we build on our reputation for great quality at affordable prices. In addition, we have built strong relationships with the industry’s biggest brand names, including Yamaha, Roland, Fender and many more.
The Group currently operates from 284,000 square feet of operational space - 135,000 square feet in York, 72,000 square feet in Germany, and 77,000 square feet in Sweden.
The 50,000 square feet freehold Head office acquired in FY18 provides back-office facilities sufficient to support the business into the long-term.
Our bespoke and proprietary e-commerce platform is an end-to-end solution covering all aspects of retail operations, including website content, inventory management, multi-currency pricing, logistics and dispatch, CRM, automated marketing, purchasing, customer receipts and management reporting.
We believe this platform is a cornerstone of our business and source of competitive advantage, delivering reliability, scalability and unique functionality, and we have an in-house team of dedicated programmers constantly improving our systems with new features and functionality.
Reliable delivery with competitive pricing is fundamental to our proposition and success. Our e-commerce platform is configured to select the most cost-effective delivery options from seventeen different delivery service providers, to provide our customers with a class-leading range of delivery options.