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We believe a successful ecommerce business requires a unique combination of talented staff, excellent products, efficient systems, robust physical operations and reliable delivery partners.
We have a strong, committed and experienced management team, working alongside passionate staff with in-depth knowledge of their specialist area of focus.
Our own-brand product ranges have taken over 15 years to develop, working with some of the best manufacturers from around the world to ensure we build on our reputation for great quality at affordable prices. In addition, we have built strong relationships with the industry’s biggest brand names, including Yamaha, Roland, Fender and many more.
The Group currently operates from 301,000 square feet of operational space - 185,000 square feet in York, 72,000 square feet in Germany, 38,000 square feet in Sweden, and 6,000 square feet in Manchester. Following growth of over 100% in Scandinavia during FY18, we will be increasing operational space in Sweden by 40,000 square feet ahead of the FY19 seasonal Peak, which will provide up to four times the current existing capacity.
Our bespoke and proprietary ecommerce platform is an end-to-end solution covering all aspects of retail operations, including website content, inventory management, multi-currency pricing, logistics and dispatch, CRM, automated marketing, purchasing, customer receipts and management reporting.
We believe this platform is a cornerstone of our business and source of competitive advantage, delivering reliability, scalability and unique functionality, and we have an in-house team of dedicated programmers constantly improving our systems with new features and functionality.
Reliable delivery with competitive pricing is fundamental to our proposition and success. Our ecommerce platform is configured to select the most cost-effective delivery options from thirteen different delivery service providers, to provide our customers with a class-leading range of delivery options.